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Terms of Service

This website is operated by Solutions Based Medical Logisitics LLC (SBML) and offers the website, to you the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.  The Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current e-commerce store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.  We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website.  It is your responsibility to check this page periodically for changes.  Your continued use or access to the website following the posting of any changes constitutes acceptance of those changes.

Our e-commerce store is hosted on Shopify, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

On-line Store Terms

By agreeing to the Terms of Service, you represent that you are at least the age of majority in your state or province of residence.  You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

General Conditions

Solutions Based Medical Logistics LLC maintains the website to communicate our products to you and your organization.  Visitors may download the information and pictures displayed on the website to assist you in determining your kitting and medical supply needs and requirements relative to making budgetary and purchasing decisions for your organization.  You may not, however, modify the downloaded information and pictures or use the content of the website for any public or commercial use including, but not limited to, any text, image, audio or video, without SBML's prior written consent.  Your access to and use of the website is also subject to the following terms and conditions and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualifications, the terms and conditions set forth in this document and you acknowledge that any other agreements between you and SBML are superseded and of no force.

Although SBML uses reasonable efforts to include accurate and up to date information on this website, we make no warranties or representations as to its accuracy. SBML assumes no liability or responsibility for any errors or omissions in the content of the website, but upon notification will make corrections as soon as possible.  It should be noted that depending on availability, we may substitute kit content items when necessary. 

Your use of, and browsing in, the website is at your own risk. Neither SBML nor any other party involved in creating this website is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the website.  Without limiting the foregoing, everything on the website is provided to you "as is" without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a purpose, or non-infringement.  While all reasonable precautions are taken, SBML assumes no responsibility for, and shall not be liable for, any damages to or viruses that may infect your computer equipment or other equipment or other property due to your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video or audio from the website.

If any provision of the Terms of Service is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and the Terms of Service will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein.  Any headings or titles herein are for convenience only.  The official language of the Terms of Service exclusively shall be, and all communications and agreements between SBML and you and any proceedings relating to the Terms of Service and/or your use of the site, exclusively shall be made in the English language. SBML and you waive any rights we may have under any other law to have the Terms of Service written in another language, and any translation of this Terms of Service will be for convenience only. You agree that no joint venture, partnership, employment, or agency relationship exists between you and SBML because of the Terms of Service, our Privacy Policy, or any use of the site.  SBML performance of the Terms of Service is subject to existing laws and legal process, and nothing contained in the Terms of Service or our Privacy Policy is in derogation of SBML's right to comply with law enforcement requests or requirements relating to your use of the site or information provided to or gathered by SBML with respect to such use. These Terms of Use and our Privacy Policy constitute the entire agreement between you and SBML with respect to the site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and SBML with respect to the site.

Accuracy, Completeness and Timeliness of Information 

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. SBML is not responsible if information made available on the site is not accurate, complete or current. The material on the site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the site is at your own risk.

The site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only.  We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SBML reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify product information on the website, or any related website, including without limitation, pricing information, except as required by law.  No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information has been modified or updated.

Modifications to the Services and Pricing

Pricing for our products are subject to change without notice.

SBML reserves the right to modify or discontinue the service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Products or Services

Certain products or services may be available exclusively online through our website. These products or services may be maintained in limited quantities.  All our products are subject to return or exchange as specified in our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any products or services that we offer.  All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of SBML.  We reserve the right to discontinue any product at any time.  Any offer for any product or service made on the site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.  Your submission of personal information through the store is governed by our Privacy Policy.

Discount Pricing

At SBML, our focus is providing first-rate medical kits and medical supplies to uniformed organizations around the world.  We offer discount pricing to domestic and international distributors as well as uniformed organizations that register with us by completing and submitting the log-in form, distributor application and/or credit application.  You must create an account and log-in to see discount pricing (personal purchases do not qualify).

If you do not see discount pricing and you believe you qualify, you will need to call and speak with a sales representative at +1 757 689 0593.

Please contact us with your quote requests and include your phone number, email address, and physical address contact information and a sales representative will get back to you as soon as possible.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over our networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by Solutions Based Medical Logistics LLC.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Methods of Payment

Payment

Solutions Based Medical Logistics LLC accepts Visa, MasterCard, and Discover Card as methods of payment for individual and organization orders.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and Discover Card.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For organizations and distributors that have negotiated terms, payments more than 30 days past due are subject to interest charges of .05% per day (1.5% per month).

In the event an account is placed in collection or other legal action, the customer shall be responsible for all Solutions Based Medical Logistics LLC's costs and expenses including but not limited to our reasonable attorney fees. 

Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.  You agree to promptly update your account and other information, including your email address, current phone number, as well as credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order submitted to SBML.  In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Ordering Products

SBML has a minimum order requirement of $50.00 for all online orders. If you need to have an exception made for your order, please contact us at +1 757 689 0593 to place your order with one of our sales representatives over the phone.

Online ordering is the easiest method to purchase our products from the SBML website.  Simply browse through the site, select the items you wish, and add your selections to the cart.  When you are ready to checkout simply click on the cart at the top of the page and follow the directions.  

Returns and Refunds

The following represents the SBML policy for returns and refunds.

If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.  If any of the following situations apply, then we cannot provide a refund.  

  • We require a receipt or proof of purchase in order to process a return or refund.  We cannot issue a return/refund without it.
  • Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
  • Sale items cannot be returned or refunded.

    Returns

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    The Return Process

    • Call to receive a Return of Merchandise Authorization (RMA) number for the return (+1 757 689 0593).
    • Ship product via U.S. Postal Service, DHL, FedEx, or UPS back to the address immediately below. Be sure to reference your RMA number on the shipping label or somewhere else visible on the box.  The RMA number ensures a prompt processing of your return and refund. 

    Solutions Based Medical Logistics LLC
    ATTN: RETURNS / RMA#XXXXX
    1528 Taylor Farm Road, #105
    Virginia Beach, VA 23453 USA

    We will refund the credit/debit card or account used for the purchase within seven business days after receiving the package. The shipping or freight charge is not eligible for a refund in most circumstances.

    ALL PRODUCT RETURNS ARE SUBJECT TO A 15% RE_STOCKING FEE.

    If within 30 days after you receive your product, you find that any of our products are damaged or not what you wanted, contact us immediately by phone at +1 757 689 0593 or contact us for a RMA and we will send you a replacement product at no charge after we receive the returned merchandise.

    What qualifies for a return?

    • Products shipped within the past 30 days
    • Products that are un-opened and still in saleable condition
    • Medical kits must have original zip tie security tag intact
    • When you receive the wrong product or a product you did not order
    • Products damaged during shipping
    • Defective products
    • Items shipped to the wrong customer

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven business days. 

    Late or missing refunds

    If you haven't received a refund yet after ten days, please check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. 

    Next contact your bank. There is often some processing time before a refund is posted.

    If you've done all of this and you still have not received your refund yet, please contact us and do not forget to include your RMA information.

    Exchanges

    We only replace items if they are the wrong item, defective or damaged.  If you need to exchange an item for the same or correct item, contact us for a RMA and return your item to:

    Solutions Based Medical Logistics LLC
    ATTN: RETURNS / RMA#XXXXX
    1528 Taylor Farm Road, #105
    Virginia Beach, VA 23453 USA

    Except for exchanging wrong, defective, or damaged goods, you will be responsible for paying for your own shipping costs for returning your item. In most situations, shipping costs are non-refundable. If you are due a refund, the cost of return shipping will be deducted from your refund.

    The time it may take for your exchanged product to reach you may vary upon where you live. 

    Privacy Policy

    When you purchase a product from our e-commerce store, as part of the buying and selling process, we collect the personal information you provide us such as your name, shipping address and email address.

    When you browse our store, we also automatically receive your computer's internet protocol (IP) address to provide us with information that informs us about your browser and operating system.

    Consent

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we will infer that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt out.

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting SBML by phone at +1 757 689 0593, by email or mailing us at:

    Solutions Based Medical Logistics LLC
    ATTN: CONSENT
    1528 Taylor Farm Road, #105
    Virginia Beach, VA 23453 USA

    Disclosure

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Shopify

    Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only if it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    Third-Party Services

    In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies, so you can understand the way that your personal information will be handled by these providers. 

    Remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    For example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under the United States legislation, including the Patriot Act.

    Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

    Google analytics

    Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.

    Changes to The Privacy Policy

    We reserve the right to modify the privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to the policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new business owners so that we may continue to sell products to you.

    Questions and Contact Information

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our Privacy Policy, by contacting SFM by phone at +1 757 689 0593, by email or mailing us at:

    Solutions Based Medical Logistics LLC
    ATTN: PRIVACY POLICY
    1528 Taylor Farm Road, #105
    Virginia Beach, VA 23453 USA

    Prohibited Uses

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

    • for any unlawful purpose
    • to solicit others to perform or participate in any unlawful acts
    • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
    • to infringe upon or violate our intellectual property rights or the intellectual property rights of others
    • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
    • to submit false or misleading information
    • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or any related website, other websites, or the Internet
    • to collect or track the personal information of others
    • to spam, phish, pharm, pretext, spider, crawl, or scrape
    • for any obscene or immoral purpose
    • to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

    Disclaimer of Warranties; Limitation of Liability

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Solutions Based Medical Logistics LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    Termination

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    The Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of the Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

    Governing Law

    These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia.

    Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time at this page.  The failure of SBML to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

    The Terms of Service and any policies or operating rules posted by us on the site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of the Terms of Service shall not be construed against the drafting party.

    We reserve the right, at our sole discretion, to update, change or replace any part of the Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    Contact Information

    Questions about the Terms of Service should be sent to Solutions Based Medical Logistics LLC by contacting us.

    Copyright and Trademark Infringements

    Solutions Based Medical Logistics LLC respects the intellectual property rights of others, and we ask you to do the same. SBML may, in appropriate circumstances and at our discretion, terminate service and/or access to the sites for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on our sites, please provide SBML designated agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. §512 ("DMCA"):

    1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    2. Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site.
    3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the sites, and information reasonably sufficient to permit SBML to locate the material.
    4. Information reasonably sufficient to permit SBML to contact you as the complaining party, such as an address, telephone number, and, if available, an email address at which you may be contacted.
    5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law.
    6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    Images

    Images displayed on this website are used with permission from the following sources: